Overview: In the ticketing system, there are some pop-ups (Surveys), which come up every time the users load the page. Procedure: There are 2 NPS surveys that can be disabled, the one that pop-ups in ...
Overview This article provides detailed information regarding Severity 1 issues. It includes information on how to classify an issue as Severity 1 and the general guidelines to follow when you exper...
Overview This article will show you how to download or print your tickets from the Ignite Support Portal. Prerequisite You must have a customer account on the Ignite Support Portal. For new custome...
Overview IgniteTech offers two ways of getting great support. This article describes the process of utilizing the different channels for contacting customer support. Information The first step towa...
Overview This article provides the steps required for you to sign-up for the Ignite Support Portal Solution Navigate to the Ignite Support Portal On the New to Ignite Global Support? Sign up, click on...