Contacting Customer Support


IgniteTech offers two ways of getting great support. 

This article describes the process of utilizing the different channels for contacting customer support.



The first step towards getting great support is to create an account on our support portal by contacting your Account Manager or a currently registered colleague. They will open a ticket with support and request for your credentials.

It is essential that you register so that your organization can be identified to triage any reported issues appropriately.



Once your account has been created, you will be able to request and receive support through any of the following available channels:

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General Recommendations to Receive Great Support

  • After you have a ticket created, check the progress updates in the portal or in your e-mail box.
  • If our agents request information, get back to us as quickly as possible.
  • Replying by email to say thanks after the issue was solved will reopen the ticket, please use the survey instead.
  • For every support experience you have, fill in the survey

    Note: We take corrective action every time you give us actionable feedback



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