Verdiem Customer Support

Licensing

• Renewing Support for Perpetual Surveyor License Owners

Installation and Deployment

• Deploying the Surveyor Agent on macOS
• Patching Java on Surveyor Server
• Verdiem Surveyor version that is not relying on Adobe Flash
• Supported Operating Systems for Verdiem Surveyor Server and Client
• Upgrading to the latest Verdiem Surveyor version
• Removing/Uninstalling Surveyor from your server and PCs

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Administrative groups and Security

• Non-admin Roles having permissions for Reporting in Surveyor
• Configuring Permissions for Delegated Administration
• Administrative Permissions and Descriptions
• Creating Additional Security Roles and Granting Permissions
• Grant Root Administrator Permissions

Application Services and UI Components

• Connect's Wake and Shutdown Menus Do Not Appear in Configmgr Console
• Deploying the Verdiem Trusted Publisher Certificate for Windows 2003 and 2008
• Determining the Surveyor 6 Server and Client Versions
• Surveyor Agent Cannot Contact the Surveyor Server

Baseline Data Collection

• Nature of Data Collected by Verdiem for Troubleshooting
• Setting System Default Baseline Values for Devices
• Setting the Baseline Value for Devices
• Baseline Data Collection

Clients and Devices

• Pressing Power Button Does Not Wake a Computer
• Configuring Wake on Mouse/Keyboard from the Administrator Console (Windows)
• Scheduled Task Not Running
• Time Required for Policy and Power State Changes to Take Effect
• Locations, Energy Rates, and Currencies
• Windows Display Timeout Setting Ignored by Some Intel Graphic Controllers

Database and Reporting

• Requesting a Verdiem Report for a Contract Customer
• Configuring a Scheduled Task for Data Summarization
• Resummarizing Data Incrementally Using a Windows Task
• Device, Group, and Policy Tables
• Collection Tables
• Component Tables

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Product Documentation

• Verdiem Surveyor 6.6.103.0 Release Notes
• Surveyor 6.5.102 Installation Guide
• Surveyor 6.5.102 Administrator Guide
• Surveyor install - SingleServer
• Surveyor-Modular-Fact-Sheet-Energy-Savings-en
• Surveyor Datasheet

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Error Messages Articles

• Memory Leak Issues Causing Verdiem Server to Crash
• Surveyor Hangs on the Verdiem Loading Screen
• Surveyor Task Processor Service Fails to Start When the Server Has No Internet Access
• Error: "The specified Tenant does not exist or has been deleted" in the Administrator Console

Event log messages Articles

• IIS Log File Size is Getting Large
• List of Event Types by Category

Power states and policies Articles

• Advanced Settings for Power Schemes
• HP Desktop Network Connectivity Issues (6x)
• Creating a Power State Transition Rule to Prevent Application Errors During Power State Changes
• Lenovo M55 Desktop Does Not Resume Properly from Standby
• System Clock Is Incorrect When Client Wakes (6x)
• Common Issues Encountered During Wake Transitions (6x)

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SCCM Articles

• Installing Connect for Microsoft System Center

Wake on LAN

• Determining Wake on LAN Support for Computers
• Configuring Wake on Demand on a Mac OS X Computer
• Configuring the Number of Wake on WAN Proxies per Broadcast Domain
• Waking Up Computers
• Enabling Wake on WAN Settings (6x)
• Advanced WRA New Features

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Product News – FAQ

• Product News – FAQ

Additional Articles

• Verdiem Surveyor - Agent vs Agentless
• SS02 Panel7 Paper16
• Ele ctricity Use d by Office Equipment and Netw ork Equipment in the U.S.
• Partners Healthcare Case Study
• New technologies reduce Energy Consumption

Essential Articles

• Verdiem - Release Notes and Known Issues