Verdiem Customer Support

Licensing

• Renewing Support for Perpetual Surveyor License Owners

Installation and Deployment

• Patching Java on Surveyor Server
• Verdiem Surveyor version that is not relying on Adobe Flash
• Windows Server Operating Systems Supported by Surveyor
• Upgrading to the latest Verdiem Surveyor version
• Removing/Uninstalling Surveyor from your server and PCs
• Deploy the Surveyor 6 Windows Agent Using Group Policy

Administrative groups and Security

• Non-admin Roles having permissions for Reporting in Surveyor

Baseline Data Collection

• Nature of Data Collected by Verdiem for Troubleshooting

Database and Reporting

• Requesting a Verdiem Report for a Contract Customer
• Surveyor 6 Database Tables Used for Reporting

Error Messages Articles

• Memory Leak Issues Causing Verdiem Server to Crash
• Surveyor Hangs on the Verdiem Loading Screen

Essential Articles

• Verdiem - Release Notes and Known Issues