Knova Customer Support

Knova Knowledge Central

• Can We Remove Calendar Selector Icon in Knova?
• Can We Configure a Message Confirming That Feedback for a Document Is Received?
• Exporting Articles from Knova in Human-Readable Format
• Knova Is Not Loading for Users or Admins
• Knova Is Slow or Inaccessible
• Recommendations Are Not Publishing After Hazelcast Outage

See all 9 articles

Administration

• IKDCMooshika Utilizes all Available RAM and Crashes

Installation & Software Upgrades

• ★ Installing Knova on Windows Server 2019
• Fixing Tomcat Ghostcat Vulnerability for Knova
• SSL Certificate Expired for Knova Knowledge Central
• Which MS Office Versions Are Supported by Knova?
• Configuring HTTPS for Knova

Essential Articles

• Knova - Release Notes & Known Issues

General

• Creating a New User Account on the Knova Support Portal

Product Documentation

• Knova User Role Types
• Knova User Permissions

How To / FAQ

• Managing Users in Knova
• Running Re-Contribution Using Knova Administrator

Solution

• Changes Made to Article Are Not Saved or Reflected
• Kettle Jobs Not Running
• Starting and Stopping Knova Services