SupportSoft Customer Support

Knowledge Center

• Autonomy Server not installed after the upgrade
• Openfire Portal Inaccessible and Unable to Send Live Alerts
• Can Database Backups Be Deleted?

Support Center

• Why can’t I see ConsRcClient_svc log file on some of our machines?

Support Administrator

• "HTTP Error 500" after upgrade when trying to access sdcadmin, sdcxuser, or sdccontent through separate websites

Submitter Service

• Submitter service stops intermittently although logs are updating

Proactive Assist

• Standard Operating Procedure (SOP) for Optibot
• How to call the Mini BCont notification from a VB Script (vbs) file?
• Why client sync fails when deploying solutions outside the server?
• Sending Live Alerts resulting in HTTP Error 500 and DistributedCOM error in the Event Log of the IIS server

Live Assist

• Unable to connect using sprtcmd.exe to send a LiveAlert notification when you connect from outside the company network
• Sending messages in a LiveAssist Subject Matter Expert(SME) room fails with "You are not currently placed in any of the SME rooms" error.

Remote Assist

• Is it possible to take a remote session without user permission?

Licensing

• Do I need a new plugin license after renewing my key.p12 certificate?

Environment

• FAQs - Migrating SupportSoft servers to cloud

Essential Articles

• SupportSoft - Glossary