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      1. IgniteTech Global Support
      2. SupportSoft Customer Support

      SupportSoft Customer Support

      Knowledge Center

      • Autonomy Server not installed after the upgrade
      • Openfire Portal Inaccessible and Unable to Send Live Alerts
      • Can Database Backups Be Deleted?

      Support Center

      • Why can’t I see ConsRcClient_svc log file on some of our machines?

      Support Administrator

      • "HTTP Error 500" after upgrade when trying to access sdcadmin, sdcxuser, or sdccontent through separate websites

      Submitter Service

      • Submitter service stops intermittently although logs are updating

      Proactive Assist

      • Standard Operating Procedure (SOP) for Optibot
      • How to call the Mini BCont notification from a VB Script (vbs) file?
      • Why client sync fails when deploying solutions outside the server?
      • Sending Live Alerts resulting in HTTP Error 500 and DistributedCOM error in the Event Log of the IIS server

      Live Assist

      • Unable to connect using sprtcmd.exe to send a LiveAlert notification when you connect from outside the company network
      • Sending messages in a LiveAssist Subject Matter Expert(SME) room fails with "You are not currently placed in any of the SME rooms" error.

      Remote Assist

      • Is it possible to take a remote session without user permission?

      Licensing

      • Do I need a new plugin license after renewing my key.p12 certificate?

      Environment

      • FAQs - Migrating SupportSoft servers to cloud

      Essential Articles

      • SupportSoft - Glossary

      Sections

      Knowledge Center Support Center Support Administrator Submitter Service Proactive Assist Live Assist Remote Assist Licensing Environment Essential Articles
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