GoMembers OnDemand Customer Support

OnDemand / Reports

• A person's email is missing from a report
• List suddenly pulling data from a different item
• Organizations are not auto-populating with legislative info
• OnDemand: Members who paid dues under a campaign not included in List Builder report
• OnDemand: Missing persons in the list builder report of attendees
• Deleting List Builder Reports

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OnDemand / Payment Processing

• Adding a surcharge to payments made through credit card
• "Transactions of this market type cannot be processed on this system"

OnDemand / IT Issues

• Getting a full list of DNS records
• Change DNS to point to new IP address
• Receiving bounce back emails on user registration
• 'Verify Domain Ownership' error while changing the email host

OnDemand / DNN

• Parts of the DNN website missing or not loading properly
• Editing the Location dropdown list options for new events in the DNN page
• Users accessing website content that shouldn't exist
• Warning: Website is not secure
• DNN: Adding code to your Website
• DNN: Getting your Website up and running

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OnDemand / Connect

• New Catalog Item not listed when trying to add it to a Connect Form
• Clearing a person without creating a duplicate listing
• Date displayed in Profile History is not the class' Start Date
• Error while updating email
• Blank error received while clearing
• Deleting a record from the Clearinghouse

OnDemand / Accounting and Invoicing

• Invoice attaching to the wrong organization
• People registered under the wrong organization
• OnDemand: Creating, Editing, and Voiding an Invoice

OnDemand / General

• Renewing your Contract
• Canceling service/contract
• OnDemand: Order has no price causing NPID error
• OnDemand: Log In Link
• OnDemand: Failure to log in to profile manager
• Exporting All Data in GoMembers OnDemand

OnDemand / Admin Module

• Investigating suspicious users
• OnDemand: How to replace all people and org data
• Changing Log In/ Database name
• Changing the Company Logo
• OnDemand: Editing Organization Phone Number
• OnDemand: Merging Organizations