Olive Software Customer Support

Ads

• Updating the ads.txt file

ODN:: End-user

• The TOI Landing Page does not Load in Firefox

Yellow pages production line General

• Description of a Dummy Page
• Amdocs general information
• Yellow Pages App for iOS

Tier 1 - customer ActivePaper Archive 5

• Naming convention of scanned files

Tier 1 - Customer Olive Dynamic Newsstand

• Unable to access the PRINT or SAVE button on ODN
• Newspaper or Magazine Is Not Loading
• Trimming Pages in Adobe Acrobat
• Using Text to Speech
• Unsubscribing End Users from Email Alerts
• Unsubscribe from keyword alerts

Internal operations ActivePaper Archive 5

• Using the keyword combination search in APA

OLIVConnect Olive Dynamic Newsstand

• Advertisement (Ad) Placement & Terminology

Authentication Olive Dynamic Newsstand

• Unauthenticated Users are Able to Download the PDF Version of an Edition Using the URL
• How to find the cookie information

Add launcher General

• Navigating the Ad Launcher Interface

OLIVPay

• OLIVPay - Checking Subscriber Records and Payment Status using Plenigo

General

• How to use Olive Support

Internal operations General

• AMDOCS Request Types

Ads - Other

• Feeds Workflow
• OCM Overview

Migrated Articles / ActivePaper Configuration

• Correct Spelling errors or typos in Edition

Analytics Google Analytics

• Google Analytics: Add Admin User in Google Analytics Account
• Create a new Google Analytics account

Migrated Articles / ActivePaper Publisher

• Right-Click Options Disabled in ActivePaper Publisher Installed on Acrobat 8

Analytics Olive Dynamic Newsstand

• Detecting Text Represented as a Graphic in PDF

Authentication ActivePaper Archive 5

• What is Syncronex
• How to look for Dev Tools
• Print feature from article view is not printing all the pages

Caching General

• Open a publishing site using New Private Window (End-Users browsers)

iReader iReader

• Clearing cache in iReader or in an App
• iReader's Locate Me Feature
• What is the minimum version of iOS required for iReader to work?

Marvel production Olive Dynamic Newsstand

• Articles Can't Be Read By Text-To-Speech Software

OLIVConnect General

• Change the Layout of the Skin via OlivConnect
• Downloading an Article as a PDF

Olive Search – General

• Search Results in APA Are Not Highlighting the Keywords Used
• An Error Occurs When Clicking on the Article/Ad from the Search Results
• Usage of Complex Search Queries
• XMD - Append Hebrew Document Submenu is Missing

Production workflow(PWF) General

• Navigating while on full-screen mode

Skin General

• Supported Browsers for Olive Web Applications
• Create Logo and Splash screen for Skin

Self-hosted production

• APA PDF Download Functionality not Working on Firefox

Self-hosted production ActivePaper Archive 5

• Acrobat Restarts After Every Processed Job

Server-side application ActivePaper Archive 5

• Conversion from PDF to internal Data Form
• Data Feed
• What is an Application Pool

Wrapper Mobile Wrapper

• Initial iOS App Troubleshooting
• Information Required To Build A Wrapper
• Support Process for Wrappers
• Troubleshooting Android apps
• Introduction to Wrapper