Gensym Customer Support

G2 Installation

• Testing Latest G2 Release
• Running G2 Server Process as a Docker Image Inside a Docker Container
• What is the latest available version of G2 Enterprise and G2 Standard?
• Finding Release Notes That Are Unavailable in the Support Portal

G2 Bridges

• Creating an ODBC Connection using the G2-ODBC Bridge
• ODBC Bridge is Crashing
• GSI variable values not updated after restarting OPC bridge
• Can G2 communicate with a SCADA system?
• Is There a G2 Bridge for OSI PI?
• Does G2 Support OPC UA?

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G2 Developer Utilities

• Missing Auto Hide button in GEVM Native Browser
• Parsing JSON in G2
• G2 Web
• G2 Run-Time Library
• G2 Reporting Engine
• G2 Relation Browser

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G2 Development

• Getting Values from a G2 Sequence in C#
• Reporting an Issue to Gensym Support
• Programmatically selecting cells of an existing grid-view
• Sorting a Grid-View
• GDA error causes memory to keep increasing in G2 version 2021.1
• Utilities

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G2 Server

• Preventing ESC Key From Closing Custom Dialogs in G2
• Reinstall Authorized Users option missing from Miscellany Menu and greyed out in TWNG

License

• ★ How to get Gensym License Keys and Files
• Number of perpetual Gensym licenses owned by your organization
• Incorrect license expiration date in Gensym license files
• Extending OPC Bridge License
• Finding Machine ID or MAC ID for Gensym License

Telewindows

• Telewindows Crashing After Closing Dialog With Masked-Edit
• Unable to connect to Telewindows from the G2 tray icon
• TWNG versions 8.4r0 to 2019.5 Stopped Responding
• Telewindows2 Toolkit

G2 Applications

• GDA Data Processing Minimum Sampling Period
• SymCure
• Getting started with ReThink
• Optegrity
• Using NeurOn-Line
• Integrity Guides

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Gensym Announcements

• ★ Announcing Gensym G2 2021.3 Standard and Enterprise Edition General Availability
• ★ Announcing Gensym G2 2018.5 Standard & Enterprise Edition General Availability
• Gensym G2 CoPilot 1.1 Release Notes
• Gensym G2 2021.4 Release Notes
• Gensym G2 Release Notes 2021.1
• Release Notes for Gensym G2 Version 2023.2

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Gensym Self-Help Articles

• Troubleshooting: How to Switch PI Database Connections in G2
• ECCN for Gensym
• Adjusting header width of a custom dialog grid view.
• Impacts of Daylight Savings Time and determining when it will occur
• Cannot Create a Password for the Gensym Support Portal
• Manually editing the G2 OK file

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Tips & Tricks

• Creating Subsets for Graphs Dynamically in Gensym

User Guides

• Technical requirements for the latest version of G2
• G2 Scheduler
• G2 Bundle
• G2 DownloadInterfaces
• G2 Bean Builder
• G2 Data Manager

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