Reporting an Issue to Gensym Support


You are experiencing issues with G2 and have not been able to find the solution in the available Gensym documentation. You have confirmed that the issue is not being caused by your KB and suspect that there is a bug in the G2 software. This article describes how these issues must be reported to Gensym Support to ensure the root cause is identified and the issue is fixed permanently. 


In order for the Gensym development team to quickly diagnose and resolve any issue, it is very important that they are able to replicate the behavior you are experiencing. To accomplish this, provide the following information when creating a ticket with Gensym Support:

  • A detailed description of the issue you are experiencing. In this description, make sure to specify the application/utility/bridge that is being used. 
  • A detailed description of the expected behavior. 
  • A minimal KB where the issue is reproduced and instructions on how the behavior can be reproduced using this KB. 
  • A video or screenshots of the issue. 

Please note that no fix can be provided if the issue cannot be replicated by the development team. 



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