You find the following account import error on the processing log: “The date type product detail (Maturity Date) provided on this account is not a valid date format.”
To solve this issue, review the import file and look for issues to fix, such as Missing Date values (If you don't have a Maturity date, and the account has been closed, an easy solution is to use the Date Paid Off as the Maturity Date in the import file), dates that are formatted incorrectly, or Date fields that contain otherwise incorrect values.
- Your Account Manager can be contacted for special import logic to be developed by the professional services team, which might involve some paid work. An example is where closed accounts do not have maturity dates, then import logic rules can be modified to use the last invoice date as the maturity date. If you want to contact the Account Management team, make sure you provide the following information:
Type of request: <In this case, explain the type of request you are creating. I.E. "I need to add custom fields in service requests">
Comment(s): <In this case, add any comment you want, related to the type of request>
If you don't know who your account manager is, create a ticket with Support and we will route the case to the proper team. If you already created a ticket with Support, just add the information described previously to the ticket.
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