This article provides information on how you can get custom fields added in Service Requests.
This matter is out of Customer Support scope and this type of customization requests are generally taken up by a different team in our organization.
- If you want to add custom fields in the service requests, make sure you contact the Account Management team and provide the following information:
Type of request: <In this case, explain the type of request you are creating. I.E. "I need to add custom fields in service requests">
Comment(s): <In this case, add any comment you want, related to the type of request>
If you don't know who your account manager is, create a ticket with Support and we will route the case to the proper team. If you already created a ticket with Support, just add the information described previously to the ticket.