Overview

You are having issues with a refund and need the Merchant ID of a transaction. 

Information

While the Merchant Id for a specific transaction cannot be acquired from our records, we can review the EFT audit trail to find the txnum, the transaction code used by the EFT. This number can then be shared with the payment gateway to locate the transaction. To get the txnum for a specific transaction, contact Prologic Support. Make sure to include the transaction number in your request.

<supportagent> To find the txnum, access the customer's database using the information available in PasswordState and run the following query:

select EFT_AUDIT from pos_grp_payments where pos_num= <transaction number>

The txnum will be included in the EFT_AUDIT column. </supportagent>