Overview

You are using version 2021.1 or prior versions of the ODBC Bridge to query some rows from your database and the bridge crashes. The following error is displayed: "Gensym G2-ODBC Bridge Has Stopped Working." 

Information

There is a known issue in the ODBC Bridge versions 2021.1 and prior, only experienced with the 64-bit version, where querying more than 100 values will cause the bridge to crash and display an error message.

A permanent fix for this issue has been included in the 2021.2 release. If your ODBC Bridge version is 2021.1 or older, and you are still experiencing this issue, a G2 upgrade is highly recommended. For questions about upgrading to our latest release, reach out directly to your Account Manager, as you will require a new license.

If an upgrade is not possible, possible workarounds are the following:

• Use the 32-bit version of the bridge.
• <supportagent>The customer may require another license to install the 32-bit version of the bridge. Refer to Generating G2 License Files for more information.</supportagent>
• Modify queries to ensure no more than 100 rows are returned.