Overview

You have billing records that were created by mistake. You would like assistance in deleting them.

Solution

Deleting posted items is not recommended. While some edits can be made through manual database changes, billing records have a lot of internal references which would make it risky to execute.

1. We recommend trying to adjust the values to zero them out instead.
   Note: You need to have "Can Modify Fee?" checked on your Membership items to be able to edit the Amount in the Billing Detail to be zero.
   
   
   
   
2. Post the adjustments made (Activity -> Membership -> Post Transactions -> Process Adjustments).
   
   
3. Another alternative is using Write-Offs in the Cash Receipts module, which can remove the pending amount.