Warning seen when committing items for shipment

Overview

When committing items for shipment, sometimes we got a warning "The document discount is no longer available based on the amount of the document. Do you want to keep the document discount?"

Diagnosis

• The warning means that the order is no longer eligible for discount, as the amount being saved in the invoice is less than the amount originally set in the Sales Order, e.g. due to Back Order.
• This is due to the Document level Discount and the invoice is being shipped partially. Since the total of the invoice is less than the defined amount, the discount is no longer eligible.
• Click Yes on the warning if you want to keep the discount. The second shipment would not have the same warning again as the order line for the discount would already be processed on the first Invoice.

Example:

The warning "The document discount of 11.8 is no longer available based on the amount of the document. Do you want to keep the document discount?" is prompted as the Sales Invoice Amount is $59 and the Special Pricing Discount Type is "Document" with $100 Minimum Purchase Required. 

Answering Yes on the prompt and confirmation on the Back Order Prompt, applies the discount on the first Sales Invoice (Document # 300229) but not the second one (Document # 300230).

Back to top