Overview

A new employee has been granted access to GM Accounting but is unable to access the system, despite having the same accounting rights/privileges as other team members have. The following error displays: “User <Username> is unknown to the accounting system. All access is denied.”

Solution

The issue is caused due to missing security permission in the accounting system. To resolve the issue, please add the following permission:

1. On the left menu go to Accounting
2. Click on GM Accounting
3. Enter through the Company screen
4. Click on Administrative Functions
5. Click on User > Group Maintenance
6. Click Add
7. Enter the User ID, Printer, and group if used