Overview

The user is getting an error 'Mail Signon Error (48389)' when trying to export a document from their print queue (FileView) to Outlook. The user's PC has been upgraded to Win10 recently. The user is currently using Outlook 2016.   

Solution

 Computron does not recommend the 64-bit version for Office. The following workaround is available:

1. Unzip the attached comp_2174634.zip to your desktop.
2. Ensure that a file named FileView.exe (version 12.0.0.7 or higher) is installed in the exec/_ctron_ directory (e.g. C:\CTRONVB\exec\_ctron_) of the VBAUI installation on the client PC.
3. From the Desktop, copy and paste the extracted email.cmd into the same exec/_ctron directory (e.g. C:\CTRONVB\exec\_ctron_) of the VBAUI installation on the client PC.
4. Try to reproduce the issue; if it fails, open the email.cmd file in Notepad, then replace [OUTLOOK_PATH] with the exact file path of your Outlook executable maintaining the quotation marks. The result should be similar to the following:

"C:\My Programs\Outlook\Outlook.exe" /c ipm.note /m "&subject=[SUBJECT]" /a [ATTACHMENT_FILE]

Basically, in step 4, FileView cannot locate the 64-bit version of Office. However, it can work by entering the 64-bit path in the command file. Please refer to the document "Fileview-EmailCmd.pdf" included in the archive.