Overview

You have a PIMS file import job in Kofax SCRIPT that appears to have been suspended with the error "One or more folder fields doesn't exist". You may be wondering why it failed and whether it can be cleared or terminated. This is an article relating to the causes for this issue and how to address it when observed.

Information

The root cause for this issue is usually that the input file has incomplete information. As the PIMS file contains all records instead of just the differences with the previous upload, it is safe to terminate the suspended PIMS file import job. Restarting the job is not advisable, as the file may no longer be available.

The refresh interval for PIMS imports is 10 minutes, which means the updated file should be uploaded on its own shortly afterwards.