Overview

It may not be possible to process transactions in a till because the touch screen is frozen and is not working.

Also, possible symptoms are:

• Till screen starts flashing to different colors.
• Till crashed recently and won't boot after it went off.

Solution

In most cases, doing one of the following can resolve the issue:

• Restart the till.
• Check the cables from the till to the monitor and make sure they are properly seated.
• Unplug and re-plug the USB power cable from the screen.

If the issue persists, please reach out to the support team with the following information so that they can contact Esteem to check the problem unit:

• Store Name
• Store Address
• Store Contact Number
• Store Manager's Name
• Hardware Product
• Issue Details

<supportagent>

Refer to the following article to log a ticket with Esteem: Logging a Ticket with Esteem for Prologic Hardware Issues

</supportagent>