Overview

Some of the ADC guns you have previously set up are not working as expected. These ADC guns won't connect and a communication error is displayed ( "Connect Error:23C").

Information

It is possible you are having trouble connecting your ADC guns with the application server due to network issues onsite. Please contact your IT team/network team to solve any connectivity issues. 

If the issue persists, please reach out to the Prologic Support team and provide the following information:

• Hostname/IP-Address of the application server. 
• Network name of the ADC gun(s), which includes the last 6 digits of the serial number and the gun's IP. 

With this information, the support team can check connectivity from the application server-side by pinging the ADC gun(s) before restarting the ADC daemon.

<supportagent>Refer to the article for restarting the ADC daemon.</supportagent>

If restarting the daemon did not work, it is possible your ADC gun(s) is not configured correctly. Refer to Checking ADC Gun Configuration for more information.