Overview
You have cancelled the order by mistake and want to revert the cancellation and generate a dispatch for it.
Information
Unfortunately, reverting the cancelled order is not possible.
The cancellation has also added a cancellation of the payment and the entry should also trigger the EFT cancellation.
<supportagent>
Most probably the customer will provide the order id in the ticket. To check that the order is cancelled the agent may:
1. Login in CIMS.
2. Open the HS0A form.
3. Search Order by reference:
Related articles: Verifying the Cancelled Order in CIMS
</supportagent>
Comments
0 comments
Article is closed for comments.