Resolving 'Error communicating with listener' error


When creating a manual pick in Test CIMS via screen DI0D you get the error message 'CIMS-40031: Error communicating with listener'.


The reason for the error could be that the CIMS scheduler is not running on the test server.

Please reach out to the Support team so they will restart the scheduler which would start the listener. 



To restart the scheduler the agent should:

  1. Connect to Sophos VPN and find the 'pro' password for the Test Application server of the customer in the PasswordState. Read Description in the PasswordState to understand which server do you need.
    Test Apps server will have a name like taXXx01. Let's use it as an example in the other steps.
  2. Connect to the Application server of the customer via ssh.
  3. Check the current status with the command cmd pro@taXXx01> cimsl.exe -p
  4. Start scheduler again with the command cmd pro@taXXx01> cimsl.exe -s

Related articles: Scheduler not running on App server




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