Overview
You are unable to process orders because of the following error and are unable to access the CIMS application on local IP:
Error:
Failure of Web Server bridge:
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF or method not idempotent.
Solution
This error occurs because the web service becomes glitchy, and a restart of the web services is required. Please reach out to the Support team and provide the hostname/IP-Address of the CIMS application which is unavailable and the support team will get back to you.
<supportagent>
To restart the web services the agent needs to follow instructions in the 'Restarting Web Service' article.
</supportagent>
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