Overview

After enabling LiveAssist Subject Matter Expert(SME) rooms on your SupportSoft server 9.1 server, you click on the button beside the SME room name so it turns green which indicates you are in the room.  When you try to send a message in an SME room it fails with the "You are not currently placed in any of the SME rooms" error.

Prerequisite

• LiveAssist Subject Matter Expert(SME) rooms on a SupportSoft 9.1 server

Solution

As a workaround, open the sme.asp file in a text editor and replace the following in the init() function:

$.chat.client.create('<%=sdcEscape(user)%>');

with

$.chat.client.create('<%=replace(sdcEscape(user),"%5C","\\")%>');

<supportagent>

</supportagent>

Testing

Once this workaround has been applied, you will be able to send messages in LiveAssist SME rooms.