Overview

The time on the database server (or any server) could be wrong.

Solution

Please reach out to the support team with the server Hostname/IP-Adress and they will fix the server time for you.

Connect to Sophos VPN and find the root password for the Server of the customer in the PasswordState. Read Description in the PasswordState to understand which server you need.
Connect to the server of the customer via ssh.
Use the following command to change the server time:
```
date -s "<date time>"
```
Example of "<date time>" : "2 OCT 2021 18:00:00".
You may consult the following article for details: Linux Set Date and Time From a Command Prompt

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