You might not have the GoMembers OnDemand login link for your company due to working from home or outside the office, and you need it to log in.
The login link is as follows: https://od.gomembers.com/[Customer_identification] where you should replace [Customer_identification] with your own instance. If you don't have your customer Id, you can go ahead and create a support ticket and the support team will help you out.
Use the article Switching To A Customer's Instance. After you switched, copy the first part of the URL (https://od.gomembers.com/[Customer_identification]) and send it to the requester.
Make sure the customer can log in.