Overview

You may be unable to access profile manager and have the following error message displayed when you try to: 

"We’re sorry if you are looking to register for an event, purchase items, browse a member directory, or log in to a member’s only area, please visit your organization’s website first and follow the links from their website.

If you think you’ve reached this page in error, please contact us at gomemberssupport@avolin.com"

Solution

This issue is often related to third-party cookies. You might have blocked third-party cookies or has it as a default function on your device. The solution is to unblock third-party cookies and here are the steps for it on Chrome:

1. In Google Chrome browser, at the top right, click More and then Settings.
2. At the bottom, click on Advanced.
3. In the Privacy and Security section, click Site settings.
4. Select Cookies.
5. Uncheck the box next to Block third-party cookies and site data.

If you don't have Chrome, you can download it for free here, or if you want to use another browser or a device other than a PC here is a guide to help you out.

Testing

After implementing this solution, you should be able to log in normally to profile manager.

Note: If you receive an error or still cannot log in after following the steps provided above, create a support ticket and provide the following details:

• A picture representing the error shown

• Details regarding the person trying to log in: browser used, the device used, ...

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Note for agents:  If after unblocking third-party cookies, the issue persists, then you'll have to make sure the problem is related to the individuals trying to log in by creating a test account and confirming you’re able to log in to the profile manager. If you can, troubleshoot the problem further with the client. If you can't log in, then you'll need to escalate the ticket to the Product Specialist team.

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