You want to know if migrating SupportSoft servers from an on-premise deployment to a cloud environment requires configuration changes only for servers or the client build on users' machines as well. Also, is it necessary to involve the IgniteTech team in this migration? If yes, is the cost included in the support plan or will it be charged additionally?
Migrating SupportSoft servers from an on-premise installation to a cloud environment requires configuration changes only for servers. The client components do not need to be redeployed. It is likely that certain keys may need to be reapplied.
You are the owner of the on-premise installation, so, you can proceed with the migration activity. It is recommended to try deploying a test environment with a reduced set of clients for troubleshooting your installation. It is not mandatory to involve the IgniteTech team. However, if any assistance related to configuration or environment-specific information is required, it can be offered by the IgniteTech Professional Services team. The cost involved can be known by contacting your assigned Account Manager directly via email.