Overview

Upon attempting a backup of cash receipts in the Cash Receipts module, you may encounter this error message:

ERROR performing line no: 001 in sspbckmn
RU ss900z 030 RUNBCKUP cr >001000002 000000000 000
DIAGNOSIS:RETURN CODE INDICATES PROBLEM RUNNING -- ss900z 
RETURN CODE = 030

This article provides instructions to resolve the issue and bring the Cash Receipts status to the nominal state.

The same below steps apply for the additional scenarios:

• Unable to Run Updates
• Close Accounts

Solution

1. Login to 4gov and navigate to Financials > DiLOG Accounting > expand Utilities menu > Quick System status to check the system status:
   
2. If any other status besides ALLCLEAR is displayed for the Cash Receipts module, the backup will fail
3. Click on Exit
4. Navigate to Collection > Cash Receipts > Utilities > Error Recovery
5. Reset the STRRELTR status (Start Release Transactions) to ALLCLEAR.

Summary

When encountering a backup error in the Cash Receipts module, checking and resetting the system status to ALLCLEAR is crucial. By following the steps outlined, you can resolve the error and ensure successful backup operations.

FAQ

1. What does the error code 030 mean?
   The error code 030 indicates a problem with running the backup process due to an incorrect system status in one of the system module.
2. How do I check the system status in 4gov?
   Navigate to Financials > DiLOG Accounting, expand the Utilities menu, and select Quick System Status to check the system status.