Overview

This article describes a network connectivity issue with HP desktops with Intel 82567LM-3
network cards.

Symptoms

The HP computers have issues negotiating a link speed when the system is idle or coming out of a standby state. This can cause Group Policy Objects (GPOs), application connections, mapped drives, and other services to fail when the system resumes.

In the windows event viewer you may see the following errors or entries in series when the system resumes from standby:

• Event 27
  Intel 82567LM-3 Gigabit Network Connection
  Network link is disconnected.
• Event 33
  Intel 82567LM-3 Gigabit Network Connection
  Network link has been established at 1Gbps full duplex.
• Event 32
  Intel 82567LM-3 Gigabit Network Connection
  Network link has been established at 100Mbps full duplex.

The system may also display Event 1054 at this time. You may also see the following error:

Time out of sync when waking from standby.

Environment

Product

• HP Compaq 8000 Elite with Intel 82567 series network cards
• HP Compaq 6000 Pro with Intel 82567 series network cards
• HP Compaq dc7900 with Intel 82567 series network cards

Operating system

• Windows XP
• Windows Vista
• Windows 7

Root Cause

This is a known issue that appears to be caused by network cabling and an older system BIOS (basic input/output system).

Resolution

Upgrade to the latest system BIOS.

For HP 6000 computers, upgrading the 82567LM-3 network card driver to v11.12.36.0 also resolves this issue.