Windows Vista and 7 Clients with Deep Freeze Are Not Sleeping

Overview

Windows Vista and 7 clients with Deep Freeze installed are not transitioning to sleep when the Hybrid Sleep is Enabled.

Root Cause

Hybrid sleep is enabled.

Environment

  • Windows Vista
  • Windows 7

Resolution

To solve this issue, disable hybrid sleep in Windows Vista or Windows 7. You can set this option through the scheme settings in Surveyor 5.5 and Surveyor 6.

  1. On the Verdiem menu icon.PNG, click Power Schemes.
  2. Select the scheme and then click the Advanced Settings tab.

    1.PNG

  3. On the Allow hybrid sleep setting, select Disable.

Validation

After saving the settings, hybrid sleep is disabled and the issue will no longer occur.

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