Overview

This article provides relevant information regarding client distributions, and provide steps to confirm Windows-based clients are running properly.

Information

If you installed the client agent by sending a distribution package from your desktop management system to a large number of computers, verifying its success is usually a two-phase process:

1. After the package runs, you can check the reports in the desktop management system to confirm that it ran successfully.

2. After a week or two, use the Surveyor Administrator console to view the number of computers that are checking in with the server and the number of licenses that are used.

Troubleshooting Windows-based clients

If  a computer is not checking-in correctly, make sure the client agent is running on that computer by following these steps:

1. In the client's computer, open the Windows Services console.
2. Navigate to Start > Run, and type services.msc.
3. Confirm that the status of the Surveyor Agent shows 'Started,' as shown in the example below.