For Optibot (Proactive Assist) User Interface, you would like to look at the product guides containing the details of the Standard Operating Procedure (SOP) for the Administration Portal, Reporting, How-Tos for all the tools, Support Information, etc.
These are the Optibot SOP documents that you can refer to:
- SupportSoft LiveAssist Report Definitions Guide
- SupportSoft Platform Administrator Guide
- SupportSoft Proactive Assist User Guide
In case additional documents are needed, please refer here.