Overview

Most Surveyor-compatible computers support transitioning to a low power state and waking through a user action. If any of your users have a problem waking a computer, you can perform simple tests to determine the computer's wake support.  

This procedure contains standard tests for determining a computer’s wake capabilities and suggestions for next steps, depending on the results.

Process

1. If the computer is on, transition it to sleep or standby through Windows Start menu / Shut Down, and then select Sleep or Stand by.
2. Do each of the following to test the wake capability and note the results.
   • Press a key on the keyboard
   • Move or click the mouse 
   • Press the power button for one second (holding the button down longer might shut down the computer).
3. Apply the following resolution depending on your result
   • If the computer wakes when you press the power button, but not through the keyboard or mouse, enable the keyboard and mouse. Refer to the article Configuring Mouse or Keyboard to Wake the Computer (Windows) for the procedure.
   • If the computer does not wake when you press the power button, refer to the article Pressing Power Button Does Not Wake Computer for the resolution.