Knova User Role Types



What Is a Role?

A Role is a set of permissions that determine a user's access to features in Knova applications. You can assign a single role to any number of users, and a user can have more than one role assigned to it.

When end-users register on a Knova Self-Service Web site, the new user gets assigned the same properties (Access Levels, Segments, and Roles) as the configured default/guest user. You can modify it as desired to give end-users additional permissions.

  • Roles must be assigned to individual users; they cannot be assigned to Groups. 

  • When you delete a Role, the users who are assigned to that Role lose access to the functions controlled by the Role's permissions. Therefore, delete roles with caution.


What Are the Different Role Types in Knova?

  • Administrator Role - A role that contains all permissions in all packages. This is an "employee" role type that covers all non-editable packages as well as those that cannot be deleted.

  • Agent Role - A role set up for authoring, searching, and Resolution Workbench functions. It contains permissions such as AN Learning, core search draft documents, and Resolution Workbench (search and case). This is an "employee" role type that covers the Knowledge Central package.

  • Author Role - A role that can author and edit published and draft documents in Knowledge Central. It contains permission on Resolution Workbench (Case) and core features such as HTML editor, authoring feedback management, and search draft documents.

  • Content Supervisor - A Content Supervisor can generally author edit published and draft documents, monitor forums, and manage feedback. They may also be classified as reviewers. They would be able to reject or delete draft documents.

  • Editor - A role that is almost similar to a Content Supervisor, although there may be more permissions given to the Content Supervisor, such as the ability to mass update, able to create forums, edit profiles, etc.; whereas an Editor is commonly limited to authoring and editing permissions only.

Keep in mind that the permissions stated above for each Role can be configured and customized depending on the need of the company. These Role types are the default "out-of-the-box" set up only.


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