Creating or Editing an Agent Level



  1. In the menu bar, click Manage People then go to Agent Level Manager.

  2. From the Agent Level Manager screen, you can create a new Agent Level or edit an existing Agent Level by clicking its name.

  3. If multiple languages are configured for a specific implementation, select the language of the Agent Level that you want to edit.

  4. Finally, make sure to save the changes by clicking the Save button.



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