Creating or Editing an Agent Level

AI Integration User December 15, 2021 04:57

Process

In the menu bar, click Manage People then go to Agent Level Manager.
From the Agent Level Manager screen, you can create a new Agent Level or edit an existing Agent Level by clicking its name.
If multiple languages are configured for a specific implementation, select the language of the Agent Level that you want to edit.
Finally, make sure to save the changes by clicking the Save button.

AI Integration User December 15, 2021 04:57

Sections

Other articles in this section

Knova Knowledge Central Can We Remove Calendar Selector Icon in Knova? Can We Configure a Message Confirming That Feedback for a Document Is Received? Exporting Articles from Knova in Human-Readable Format Knova Is Not Loading for Users or Admins Knova Is Slow or Inaccessible Recommendations Are Not Publishing After Hazelcast Outage Users Cannot Access Published KB: "The requested URL is invalid or internal error occurred" Creating or Editing an Agent Level Configuring a Role in Knova

Comments

0 comments

Please sign in to leave a comment.

Was this article helpful?

0 out of 0 found this helpful