Overview

Users may receive the following error message when running the Update Rcpts from C/R program from the Utility Billing module:

ERROR performing line no: 005 in ubp470a
RU ub470z 331 ux =056008029 >29900029 000
DIAGNOSIS: Return Code indicates problem running -- ub470z
RETURN CODE = 331
SUGGESTED RESPONSE: Correct error condition and retry. %
 

This error typically occurs when there is an incomplete Cash Receipts update. To resolve this issue, you can follow the steps below. 

Solution

1. From the homepage, go to Utilities > Utility Billing.
   
   
2. On the Utility Billing page, under Utilities, select System Maintained Data.
   
3. Verify that the System Status is RUNCSHUB and also the Number of bytes in transaction file ssmubtr in Cash Receipts is greater than 0.
   
4. If the Number of bytes in transaction file ssmubtr in Cash Receipts is 0, set System Status to ALLCLEAR, otherwise, leave it as RUNCSHUB.
   
   
5. Click SUBMIT to save.
6. From the main menu, navigate to Collection > Cash Receipts.
   
7. On the Cash Receipts page, under Utilities, select System Maintained Data.
   
   
   
8. Set the Is utilities processing released transactions flag value to N.
   
9. Click SUBMIT to Save. You are redirected back to the Cash Receipts page.
10. From the Cash Receipts page, under Balancing and Correction, select Update Released Batches.
    
11. The number of batches to be updated will be displayed in the batch(es) containing field. Click SUBMIT to complete.
    
12. When completed, the number of batches updated will be indicated on the page.
13. Once the steps are completed, the Update Rcpts from C/R program should be able to run successfully.

Summary

To resolve error code 331 in the Update Rcpts from C/R program, verify the system status and transaction file size in Utility Billing, adjust settings in Cash Receipts, and update released batches. This will ensure the program runs without errors.

FAQ

• Q1: What causes error code 331 in the Update Rcpts from C/R program?
  This error is caused by an incomplete Cash Receipts update.
• Q2: What should the System Status be set to if the number of bytes in the transaction file is 0?
  Set the System Status to ALLCLEAR.
• Q3: How can I verify if the Update Rcpts from C/R program ran successfully?
  The program will run without displaying the error code, and the number of batches updated will be indicated on the page.