Process

To configure a Knova Knowledge Central Role:

1. In the menu bar of the Knova Administrator page, go to Manage People and select:

   • Role Manager (KKC) - For Knowledge Central.

   • Role Manager (KSS) - For Knowledge Self-Service.

2. On the screen that appears, click New Role to create a new Role. Or, click the name of the Role to edit an existing Role. The Manage Roles screen appears.

3. Select the applications to which the Role pertains. There are two types of applications:

   • Employee Applications - It enables you to assign permissions that allow users with this Role to access Knova Knowledge Central and perform administrative functions related to Knova Knowledge Central.

   • Customer Applications - It enables you to assign permissions that allow users with this Role to access Knova Self-Service or Knova Communities and perform administrative functions related to Knova Self-Service or Knova Communities.