You received a Welcome to Gensym e-mail with a link to create an account in the Support Portal, but the link is not working.
When you submit a request to Gensym support for the first time, sign up in the Ignite - Gensym Support Portal, or send an email to Gensym support for the first time, a user will be created with your email address in the Support Portal. You will receive a welcome email with a link to create a password and sign in to the portal. This link is used to verify your e-mail address.
If you are not able to open the link with any of the following browsers, contact Gensym Support and request them to verify your email address:
- Google Chrome: latest two versions
- Mozilla Firefox: latest two versions
- Apple Safari: latest two versions
- Microsoft Edge: latest two versions
Note: Internet Explorer 11 is no longer supported by our Support Portal.
Once Gensym Support verifies your e-mail address, you will be able to access the Support Portal.
<supportagent>After confirming the user's e-mail address is valid and belongs to a customer, verify it in Zendesk.</supportagent>