Users getting abruptly Logged out

Overview

This article describes the solution when users keep getting disconnected abruptly from Everest leaving active user sessions that cannot be cleared using the procedure described in Clearing Inactive Users.

Solution

This problem where a user keeps getting kicked out of Everest but their session remains active is an indication that the Everest daemon that assists in clearing inactive users periodically is missing in the SQL jobs. 

The solution is to recreate this daemon and assign a job to run it every 15 mins.

Download the Everest_daemon script provided at the bottom of this article and use it to set up the SQL Server job.

Refer to this external article for more information on Creating Jobs using SQL Server Management Studio.

Testing

Logged-in users should not be logged/kicked out abruptly.

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