Payments made through credit card processors will fail if timeouts occur before the payment processor returns a response back to Everest.
Users will receive the following credit card authorization error message when timeouts occur:
Denied:Timeout waiting for response Input timeout value in
millisec = 2144;
Call Help Desk at 800-599-5303 or
Call Voice Authority at
Log on to Everest with Superuser privileges and make the following changes to ensure the credit card payments processor has sufficient time to process a payment and return the response back to Everest:
- Navigate to File > Setup > Accounting > Processors
- Double click on the processor you are using.
- Go to the Settings tab
- Set the ICVerify time-out and Processor time-out to 120 seconds as shown below:
Credit card transactions should be processing without errors.