Credit Card Authorization Failing due to Timeouts

Overview

Payments made through credit card processors will fail if timeouts occur before the payment processor returns a response back to Everest.

Users will receive the following credit card authorization error message when timeouts occur: 

Denied:Timeout waiting for response Input timeout value in 
millisec = 2144; 
Call Help Desk at 800-599-5303 or 
Call Voice Authority at

Solution

Log on to Everest with Superuser privileges and make the following changes to ensure the credit card payments processor has sufficient time to process a payment and return the response back to Everest:

1. Navigate to File > Setup > Accounting > Processors
2. Double click on the processor you are using.
3. Go to the Settings tab
4. Set the ICVerify time-out and Processor time-out to 120 seconds as shown below:
   

Testing

Credit card transactions should be processing without errors.

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