Sales Order opening with "Either BOF or EOF is True, or the current record has been deleted" Error

Overview

Everest users can sometimes encounter the following error when selecting particular line items in a Sales Order making it impossible to select and/or modify the affected line item:

"Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record"

Solution

This error can occur when there is a 3rd party application updating the order line item and marking the order as being picked while Everest is expecting an entry in the pick ticket/pull sheet table.

The recommended solution would be to accordingly amend the 3rd party application to address the pick ticket/pull sheet process to correctly update the order line item.

If this is not possible, a workaround would be to run a script to unlock the order to allow the modification without any error. Submit a support request for further assistance in this scenario.

<supportagent>

Support agents should escalate this to L2 support for assistance in providing the unlock script referenced in Zendesk ticket #2393993

</supportagent>

Testing

Order line items should be selected and modified without errors.

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