Cannot Apply Deposits to Sales Invoices after Upgrading to version 8

Overview

This article outlines the solution for scenarios where users are unable to apply Deposits to Sales Invoices which can happen after upgrading to version 8. Clicking OK to apply and save the deposit does not work as described in Applying Deposits Against Sales Invoices and instead nothing happens and no errors are thrown.

Solution

1. Navigate to File > Setup > Preference > Defaults > Accounting note the payment method specified under "Default Payment Method for Applied Payments" and "Default payment method for Collections".
   
   
   
   
2. Review the parameters set for the configured payment method:
   
   
   
   
3. Ensure that the "Default Payment Method for Applied Payments" and "Default payment method for Collections" match the expected payment type noted in step 2. In this case, the "Default payment method for Collections" should be changed from 'V' for Visa to 'C' for Cash since the configured payment type is CASH. 

Testing

The deposit should be successfully applied to the Sales invoice and saved when the user clicks OK as outlined in Applying Deposits Against Sales Invoices.

Back to top