Volume Of Publications Provided by FirstRain Has Decreased

Overview

You may notice that the volume of articles retrieved by FirstRain for the selected companies has decreased.


 

Solution

Submit a request to FirstRain support to investigate why the number of key publications has decreased, including the date when the issue started.

 

<supportagent>

  1. Open the Operations Dashboard.
  2. From the Index dropdown, select Extended Documents.

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  3. Check if there is a decrease in the volume of articles for the past few days (excluding weekends - it is normal behavior to have a lower volume on weekends).

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  4. Elevate the issue to the SaaS team as Showstopper.

</supportagent>

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