Panel Is Not Accessible via API

Overview


A certain panel (e.g., Company Facts, Who to Call, etc.) is not returning data when you try to open it using API (api.firstrain.com).

This issue may happen when:

  • Your AuthKey has expired; in this case, you will encounter the following error message:
    Authentication credentials were missing or incorrect.

    You can check the expiration date of your authentication key via API.
  • There is an interruption in our API services; in this case, you may receive no response to your API calls.


Solution

  • If your Authentication Key has expired - you need to generate a new one.

  • If you are getting no response to API calls - submit a request to FirstRain support to investigate why the data is not retrieved for the affected panel, providing the API call, authentication key and user email that you use.

 

<supportagent>

  1. Reproduce the issue - you should be able to open the API call URL provided by the customer in a browser. Alternatively, you can execute a GET request in Postman.
    The API call should have the following format:
    https://api.firstrain.com/standard/v2/entity/C:<Company Name>/profile?panels={cf}&authKey=<User's authentication key>&userEmail=<user's email>
    mceclip1.png

    Copy the response you get for the call (if any).

  2. Elevate the case to the SaaS team as a SaaS Incident (if the issue is not related to expired AuthKey), including the API call and the received response.
    If the AuthKey is expired, they need to generate a new one.

</supportagent>

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