Issue with revenue account on non inventory items for recurring documents


When creating new Sale Orders for recurring billing you have customers and an item code all selected for a specific revenue account but for some reason, those documents when converted to Sale Invoices are not keeping the revenue account, and are defaulting to Miscellaneous Revenue instead of what is selected on the item code.


This issue manifests when the items are configured to use the Specify Accounts option, under the Posting Accounts Preference. To solve the issue please follow the steps below:

  1. Open the Sales Order from Invoicing > Sales Orders 
  2. Right-click on the desired items, and choose Item > Profile
  3. Open the Accounts tab and click on the [...] button.
  4. Go to the Accounts 2 tab and configure the Sales account as in the example below:


After configuring the correct account, the correct revenue account will show on the Sales Invoice. If the issue still manifests, please contact support.



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