You have a Sales Invoice containing several serialized items. One or more items are missing. How do you find these missing items?
In some cases, the serial numbers may have not been attached to the sales invoice. You can check on the sales invoice shipped column, by double-clicking on the shipped number, like in the screenshot below. You can retrieve the missing serial numbers from the newly opened window:
Additionally, you can verify if the serial numbers are still attached to the Sales Order:
- Navigate to Invoicing > Sales Orders:
- Double-click on the Sale Order.
- Right-click on the list and choose All Items > Show Serial #
- This will display the list of serial numbers attached to the Sale Order.