Cannot Reset FirstRain Password

Overview

You cannot reset the password for research.firstrain.com encountering one of the following errors:

  • Cannot find the server
  • This site can't be reached

This issue may happen when you receive a password reset link with the noclick_ part, which might be added as a security measure for certain environments:
https://research.firstrain.noclick_com/resetpassword.jsp?rid=XXXXXXXXXXXXXXXXX


Solution

Remove the noclick_ part from the link you received and open it in your browser. The updated link should have the following format:

https://research.firstrain.com/resetpassword.jsp?rid=XXXXXXXXXXXXXXXXX

You should be able to set up a new password:

mceclip0.png

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