When running the encryption key utility, it's giving the following error:
Rows can not be located for updating. Some values may have been changed since it was last read
The issue manifests when the old encryption keys are corrupted.
The solution is to restart the server, and re-generate the encryption keys. Please follow the steps indicated in the "Generate Encryption Keys for Credit Card Data" article for help with re-generating the encryption keys.
The duration of this process varies depending on your server configuration and database size. It is also advised to run this outside of business hours and with no users logged into Everest.
Creating a new key without the old key present, however, will involve losing any stored credit card information, as that will only be accessible with the old key.