Error: "Oops! We can't seem to find your account."

Overview

You cannot log in to the FirstRain app as you are getting a message that your account does not exist.

This issue may happen when:

  • Your username is different from your email address.
  • Your account hasn't been created or it has been removed.


Solution

<supportagent>

  1. Open the Administration section in the FirstRain app.

    admin.jpg

  2. Search for the user account using the email address.
    • If the username does not match the user's email address, you need to modify the username to be the same as the email.

      mceclip1.png

    • If the account is deleted, check for previous tickets under the same organization - an administrator may have requested to remove the user. In this case, the user should contact their company administrator.

      mceclip0.png

    • If the account does not exist, a new user account can be created if requested by an admin. Otherwise, ask the customer to contact their company admin.
      Note: You can check if the requester has admin rights from the Administration section in FirstRain.

      mceclip2.png

</supportagent>

Comments

0 comments

Article is closed for comments.